I send my payments to Merrick Bank every month via USPS no less than 10 days before the due date. Merrick Bank always takes so long to post my payments.
In some cases, I was charged a late fee because of this. I have complained to them about this and all they could come up with is that they do not control the mail. Mind you, I have 3 other credit cards and I've had no problems with them posting my payments quickly. In fact, there is one credit card payment I make each month that travels FARTHER FROM MY HOME than Dallas, TX (where my Merrick payment goes), and it gets processed almost IMMEDIATELY.
I sincerely believe Merrick Bank slows things down so that they can charge late fees for late payments and I think that this is wholly UNFAIR. Once I pay off this card, I will never use them again.
Product or Service Mentioned: Merrick Bank Payment Processing Service.
Reason of review: Poor customer service.
Monetary Loss: $76.
Preferred solution: Full refund.
I didn't like: Very slow with processing payments.