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My account balance showed an open balance amount which payoff of loan should be less than that ..well when the received the payoff they applied the whole check and said paid in full when really i was owed appx 180.00 refund. what a LOUSY company.

I will never do business with them again nor recommend them to ANYONE. They tried to say ": we dont show your payoff lender requested a payoff", but if you account balance is 200 less than what the check was for and the loan was only 2 years into a 12 year loan.

So they totally screwed me out of the extra money paying the loan off. And im not done with them yet {{Redacted}}

Review about: Merrick Bank Account.

Reason of review: Problems with payment.

Monetary Loss: $200.

Preferred solution: Full refund.

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Anonymous
#1522719

Yes, when you paid it off it shows "paid in full!" And yes, they cashed the entire check. Loan balances are ALWAYS lower than actual pay-off balances because they do not account for future interest.

YOU made a mistake, NOT Merrick Bank. More than likely you had a pending payment that did not post to your account.

You should've used the website to manage your account. Good luck on getting a refund!

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