Merrick Bank

I was told on October 10th from Merrick Bank that I would be receiving my Merrick Bank credit card within 7 days not seven business days 7 days I have a email and a letter to prove it today is the 23rd of October and still have not received the original card have called several times and each customer service representative tells me a different story I was told on October 21st that I would be expedited a card and would receive it in two to three days which would be by October 24th as of today on October 23rd I was told something different did the card was just mailed out because it takes 48 hours to process then the two to three days would start each customer service representative has told me something different and doesn't have the same guidelines or protocol makes me wonder if I even want to use their credit card

Made payment through billing tree on 6/16/24 8:53am of 105.05. Payment still hasnt posted to my Merrick account!

Talked with customer service on Thursday 6/30/24 said was having issues with software payment will be posted to account on 6/22/24. Talked with Merrick customer service again on 6/22/24, stated payment still not received to call Billing tree! I called Billing tree, payment has been sent to Merrick Bank no trouble on there end with there software! Called Merrick Bank back, and notified them what customer service at Billing Tree said!

Merrick Bank customer service did not put any notes or inquiries on my account about the issue! I made a payment before my account was over my credit limit, its not my fault your software system needs an upgrade. Even though there was an holiday this week, the payment should have posted by now.

I would expect any overage fee to be removed, because I have proof from Billing Tree I made a payment before my account went over its limit! Customer service needs to put notes, and inquiries on customer accounts when they call with issues, so the next time they call customer service can check and see the inquiry and notify customer issue has been solved or direct them to a supervisor that can help with the situation instead of blowing them off, and being rude about the situation.

Horrible, indignant customer service;

I received an invoice for a $72.00 annual fee for a card that was never received. The representative was indignant and condescending with my request to delete the fee since the bank failed its contractual obligation to provide use of the account.

She also refused to send the card faster than two weeks, without an additional fee, another insult.

Then she placed me on hold for a supervisor that never came to the line after deliberately placing me on hold for 40 minutes in an endless hold.

Obviously, there was no intention that a supervisor would ever pick up the call, disgusting customer service.

This is a terrible way to treat your customers. Thus, I am demanding that the $72.00 fee be credited back to the account that I am unable to use.