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I got a loan from OneMain financial to consolidate credit cards. OneMAin gave me the checks and I sent out the check to pay Merrick Bank Credit Card on May 31st.

They cashed it June 14th, I have the email from OneMain saying it was cashed. Here it is July 6th and they still have my account maxed, adding over the limit fees as well as late payment fees. Now theyre doing a "investigation" to see what happened. Both myself and OneMain have faxed over copies of the check numerous times, all of which they say they haven't received.

They cashed the check, now CREDIT MY ACCOUNT!!! as soon as this is resolved I am closing my account, worst card to go through!!!

Reason of review: Problems with payment.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I liked: Credit increase after 7 payments.

I didn't like: Customer service attitudes, Staffs inability to locate a fax sent, I am dissapointed and highly suspicious, Script answers.

Company wrote 0 private or public responses to the review from Jul 06.
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Anonymous
#1522606

All I can say is NEVER make a payment via check with Merrick Bank. Mobile and website payments are credited and posted same day or next day, and you have an electronic record.

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