After almost 4 years of being a perfect customer, never missing a payment, etc., I called to see if they would lower my interest rate from a ridiculous 28.4%. I had agreed to a high interest rate initially because of credit challenges at the time.
I now have 4 other credit cards that average at least 10% lower then this one. When I asked to lower it, I was informed that it was against their 'policy' to take interest lowering requests from customers. So I asked if they then periodically review in order to lower. They said "never".
Soooo I decided to close my account due to their bad business policies.
Foolish how they could have kept a long term customer even longer and happy by lowering the rate. ***!
This reviewer shared experience about "not lowering high interest rate" and wants this business to offer any options to resolve the issue. The author is overall dissatisfied with Merrick Bank. The most disappointing about merrick bank credit card from Merrick Bank was not willing to lower high interest rate Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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