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Updated by user Aug 12, 2020

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Original review posted by user Aug 11, 2020

I have had a Merrick CC for years now. Opened on 4/22/18.

Used it a little. Paid what was owed. Disputed a charge I did not authorize. Never heard back.

They told me they would send me a new card w/in 7-10 days on 2/2019...never rcvd. Jump to...7/20/2020. Spoke to Seslyn, said she would send a new card 7-10 days. Worried now because it is 8/10/2020...no card.

Called and spoke to Christopher and he said the card was sent out on 7/24/2020. All these calls/addresses were confirmed/verifyed and supposedly recorded. No card. Christopher said he would send out another (3rd) card.

I gave him another address to send it to. Since the same address in over a year...twice was not received. A RED FLAG/Lightbulb moment?? MY SECURITY??

Heck yes! I called again...(BTW...put on hold for a long time on each call...a waste of my time). Spoke to "Tabatha"...hung up on me after 10 minutes waiting. Called back again...Spoke to "Jennifer"...put on hold.

Jennifer came back...Asked her for a corporate number/email address sup/or manager to speak with...She said she had no access to any of that for me. I then asked her who I contact for fraud...said she would transfer me to a direct number for that inquiry....14 minutes later...Jennifer came back...Told me that my account was closed and that they are sending out a new card. I told her that I was concerned about fraud with all these cc's out there floating around.

Told me she was transfering me to another dept. 10 minutes later...Jennifer told me to call back tomorrow and ask for security.

User's recommendation: BEWARE of Merrick Bank.

Preferred solution: Let the company propose a solution.

Merrick Bank Pros: Was easy to get a credit card from them.

Merrick Bank Cons: High interest, Zero service, Fraud is a major concern.

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