As the comment below I too have experienced the same problem. I have made 3 phone calls with the same response ..
no one can help me and no one knows who to contact My bill was paid in full and mailed Dec 26. They tell me I need to wait 10 days and added $113 to my balance. My payment paid in full $3000 They said holiday mail was issue. It seems a bit of predatory lending especially when my other accounts have not only received my payments but credited my account my next move is BBB, Banking Commision, social media and warn the credit bureaus.
They had no response when I told them they are holding up my payment to add interest and late penalties I will never use Merrich again. I ask 3 times to 3 different employees if there was anyone that could help me they flats,t said NO
Product or Service Mentioned: Merrick Bank Credit Card.
Reason of review: Problems with payment.