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1.0

After being a Merrick Bank customer for several years I received a very cold letter out of the blue saying my account would be closed after 30 days of the date of the letter due to account inactivity. It also read that my credit limit would be reduced immediately from $2100 to $300.00.

They said the decision had nothing to do with my FICO score (mid 700's). Never been late, etc. When I called to ask them about it in a very friendly manner, the customer service person said they were going to close my account effect immediately without the 30 day grace period. I asked if this was specifically due to inactivity for 1 year and she said yes.

I offered to use the card to keep it active and she said it was closed. Period. Really?! So my reward for being mindful of using credit is going to affect my FICO score because this company has a ridiculous policy of closing their customers accounts without warning.

There are a lot of good credit cards out there. I'd avoid this one if you just want to have a card to use when you need it.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Merrick Bank Cons: Credit card policies.

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