Product: Merrick Bank Customer Care Clear all filters (0 of 21 reviews match)
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Merrick Bank - Would not get it again

I paid it off a year ago. And now for about 2 months a lady name teresa zuniga has been emailing me almost every day. I finally sent her proof that i had payed it. And know she dosnt email me back .
1.0
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Customer service
Product
Merrick Bank Customer Care
#1288885
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I lost my credit card in called in to report it and order a new one but when the customer service agent was asking me my security questions I could not understand her because she was from India I asked for another agent and she refused get me 1 needless to say I failed...
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Anonymous
Oyugap

Yes the agent's accent may be heavy, but its you who is unwilling to understand them. And once it escalated to the Supervisor you already failed the security questions with th...

2.3
Product
Merrick Bank Customer Care
#1252147
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I moved to a new home in January . Gave them my new address when I paid my statement that month . For 5 months no statement , each month a post card sent or a phone call came demanding payment . I would ask , again , for a statement be sent to me . They changed my...
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Anonymous
Oyugap

hahahahaha if you're savvy enough to post on this website, then you have the ability to manage your account online! You KNOW you have an account with Merrick Bank, you KNOW if...

1.0
Product
Merrick Bank Customer Care
I didn't like
  • Script answers
  • Lies
#1246427
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CUSTOMER SERVICE HOURS: M - F 2PM - 5PM EST.....3 HOURS, THATS IT! WELL, IF YOU CALL AFTER 2:15PM YOU SIT ON HOLD FOR 3 HOURS THEN THEY DISCONNECT YOUR CALL! IF YOU DONT CALL WITHIN 15 MINUTES OF THEM OPENING, YOU WILL NOT GET TO TALK TO ANYONE, BESIDES THE HORRIBLE...
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Anonymous
beverly helms

I've been calling daily since May 14, & still not getting anyone.. I've held the line each time for hours.. What is up with this?!!!! There should be better help for people th...

Product
Merrick Bank Customer Care
#1221191
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I am myself a manager for a clinical office and I know how things work but this is beyond. They are so unprofessional and I can tell they play with you for money. Just left a voice message to one of their managers. Hopfully the person can get back to me soon. Never recommend for this Merrick Bank...
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Anonymous
Oyugap

Sounds like you made a mistake somewhere along the way. What you input at the time of application is what Merrick Bank has in its data base. How does being a manager for a cli...

1.0
Product
Merrick Bank Customer Care
I didn't like
  • Worst customer service
#1215343
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I tried to contact Merrick Bank...their customer service is absolutely awful...!!!! I asked to get my interest rate reduced and they gave me nothing! They did not care that I was now on SSDI and could not afford my bills. God will judge them accordingly in the end....
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Anonymous
Oyugap

I'm sorry you are now disabled. No where in the account disclosures that you read BEFORE submitting your application did it state Merrick Bank will lower your interest rate if...

Anonymous
Craig

I was with you up until the point you wondered if it was faith based - LOL. God doesn't care about your FICO!

1.0
Product
Merrick Bank Customer Care
I didn't like
  • Uncaring attitude
#1204967
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Merrick Bank - Great service

Customer rep identified the issue and helped it solved in a timely manner.
Product
Merrick Bank Customer Care
#1150488
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Merrick Bank - Terrible cust. Service

I got ripped off 60. Online . I called Merrick for help that was 3 months ago . They keep dodging me . I have sent in all forms and lettwrs rhey requested. Their people are very rude. I am a Sr. citizen on small SS check i can not afford to get ripped off by an online scam artist . Bank does not seem to care . I am very upset.Do not used this card for your own good !!!
1.5
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Merrick Bank Customer Care
#1082385
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Merrick Bank - BAD BANKING

Sent a payment in the mail..They emailed me 15 days later and said they didnt recieve it .made another payment over the phone..and long and behold they found my payment and charged me a late fee.. so they got 2 payments ..i had called and customer service was " we dont controll the mail" haha. I think they do it on purpose.. .
1.0
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Customer service
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Merrick Bank Customer Care
#1063240
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Merrick Bank - Customer Service not willing to work with customer

Needed 1 fee waived.....nope! Didn't care what I had to say or why...I pay my card every single week without missed payment and still get penalized for this! Customer Service is extremely rude. Need to look into different card!!!!!
1.0
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Additional Fees
Billing Practices
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Merrick Bank Customer Care
#1051551
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