Merrick Bank Phone Numbers and Emails

Toll-Free Number:

  • (800) 204-5936
Send Message

Customer Service:

  • (866) 638-6851
    Certificates Of Deposit
  • (516) 576-8618
    Personal Loans (Direct)
  • (833) 842-7900
    Personal Loans, Make a payment
  • (888) 545-5777
    RV, Boat, & Horse Trailer Loans

Accounting/ Billing:

  • (800) 253-4563
    TTY/TDD: Billing disputes, questions about your account, make a payment

General Info:

  • (800) 253-2322

Legal:

  • (800) 328-9155
    Privacy Inquiries

Merrick Bank Emails:

Accessibility
info@merrickbank.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 204-5936
Total calls: 950 Issues resolved: 67 Last call: Mar 18, 2024

What Is the Merrick Bank Customer Service Phone Number?

Merrick Bank offers several Merrick Bank contact numbers to assist with various inquiries. For instance, if you have billing disputes, questions about your account, or need general correspondence, you can call Merrick Bank at 1-800-204-5936. Similarly, the Merrick Bank contact number for people with hearing disorders is 1-800-253-4563. If you are calling Merrick Bank to inquire about Certificates of Deposits, their contact number is 1-866-638-6851. Apart from that, your queries regarding personal loans and making payments are handled on the Merrick Bank phone number 1-833-842-7900. You can contact the Merrick Bank during its Merrick Bank hours and receive the required assistance.

What Are Merrick Bank Customer Support Business Hours?

Merrick Bank customer service team is at your service around the clock, 24/7, ensuring assistance is readily accessible whenever you require it. On their website's "Contact Us" page, you will find various Merrick Bank contact numbers categorized by specific departments, making it more convenient to address your particular needs. While calling Merrick Bank typically yields faster responses, you also have the option to reach out via email at your convenience. Email inquiries may take a few business days to receive a thorough and effective solution. Feel free to contact the customer service team during the Merrick Bank customer service hours. The team remains committed to providing accessible and responsive support to meet your demands.

Can I Contact Merrick Bank Customer Care via Email Address?

You also have the option to contact Merrick Bank customer service through email. For general inquiries and assistance, you can send a Merrick Bank email at infor@merricbank.com. Additionally, if you have specific questions or concerns about accessibility issues, contact Merrick Bank at accessibility@merrickbank.com. These Merrick Bank addresses are provided for your convenience, offering a straightforward way to contact Merrick Bank for support and information concerning their services and accessibility matters.

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Contact Information

Merrick Bank Website:

Merrick Bank Help Center:

Corporate Office Address:

Merrick Bank
P.O. Box 5000
Draper, Utah 84020-5000
United States

Other Info (opening hours):

Credit Department:

Merrick Bank

P.O. Box 1442

Draper, UT 84020-1442

Make a payment:

USPS Mail

P.O. Box 660702

Dallas, TX 75266-0702

Customer service:

Merrick Bank

P.O. Box 9201

Old Bethpage, NY 11804-9001

More contact details

Merrick Bank Customer Service Reviews

1.5 / 5
Poor
wayne w Dlj
Can’t get my money refunded
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had a secured credit card that I closed a month ago and they wont refund my credit. They have poor slow customer service.

Read full review
Joel Chandler B
Useless credit card, worthless offshore customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I've had my credit card with Merrick for over 2 years with a decent credit limit, though far below other cards I have. In the time I have had their card, I have always paid my balance in full every month.

I have never filed a dispute or had any fraud occur on the account. Yet the past 3 times I've tried to use my account, the card has been declined. Each time I would call their so-called customer service, only to be told there was a fraud alert on my card and they would remove it and I could go ahead with my purchase. Of course, by then, I had already used a different card to complete my purchase.

They, of course, would always apologize "for the inconvenience", which supposedly was to cover my embarrassment and the ridiculous amount of time I would have to spend getting their automated phone system to connect me to a live person. Now, I realize there is a lot od credit card fraud. I have other cards that on occasion decline a purchase, but I then receive an instantaneous text asking if I just attempted the purchase and texting back an immediate "YES" clears my card to re-submit it for the purchase within seconds of the decline. Merrick, on the other hand, just declines and leaves it here unless you spend forever trying to call them.

And, I'm not even talking big purchases. This has happened now with purchases ranging from $50-$120 on an account with plenty of credit and a zero balance. This last time was the final straw and I told them where they could shove their credit card and closed the account. That did get an immediate email response, very tersly closing the account and waring me that if I closed it, I could never re-open it again.

What good is a credit card if you can never make a charge on it?

Interestingly, I never have any problem with my Chase, Discover or Capital One cards, all of which have very high limits. 111merrick apparently does not want responsible customers who always pay on-time, in full and never have a single problem on their account.

Read full review

How Good is Merrick Bank's Customer Service?

Infant Yok
Infant Yok
Feels Disappointed | Feb 28, 2024

Not very satisfactory

Read full quote
Bart Wfb
Bart Wfb
Feels Satisfied | Jul 10, 2023

Excellent

Read full quote

Summary of Merrick Bank Customer Service Calls

1.5K TOTAL
CALLS
04:03 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Merrick Bank?

Payments and Charges Question:

  • “Payment”
  • “Make payment”
  • “Make a payment”

Cards Question:

  • “Credit card Cannot reach on the phone”
  • “Lost card”
  • “Card expired”

Account Question:

  • “Check balance”
  • “Balance”
  • “My account is locked and don't have my account number”

Request for Information Question:

  • “To find out when I'll receive my card”
  • “To find out if you can add a user on your card”
  • “Status of application”

Shipping and Delivery Question:

  • “I haven't received my new card yet.”
  • “Have not received new card”
  • “Se me perdio mi tarjeta de credito”

Product/ Service Question:

  • “Mobile app not working”
  • “Finish conttact for personal loan”
  • “Loan”

Employment Question:

  • “401k”
  • “Payoff”
  • “To pay off credit card loan”

Activation/ Cancellation Question:

  • “I want to cancel my account”
  • “Cancel card”
  • “Want cancel my application”

Return/ Replace Question:

  • “Change my email address”
  • “Replacement card”
  • “Change my address”

Website/ Application Question:

  • “Application”
  • “They wanted more information within 10 of filling my application”
  • “Application 2 inquireys”

Staff Question:

  • “Costermer service”

Refund Question:

  • “Refund”
  • “I need my money back”

Other Question:

  • “New customer”
  • “The Bank Called Me Asking Me To Phone Back”
  • “Dispute”

About

Summary

Merrick Bank was founded in 1997. The bank is considered to be one of a top 25 Visa cards issuers. The bank provides a number of different financial services and products. Merrick Bank offers card products: Visa cards, MasterCards, card management, recreation lending, financing, benefit programs, and so much more. The clients of Merrick Bank can access their accounts twenty four hours a day, seven days a week using Cardholder Center of Merrick Bank. The bank offers such services as phone scam alert, identity theft protection, debt-to-incomes rations, etc.

Merrick Bank offers financial education as well: Borrowing Basics, Loan to Own, Money Matters and other courses.

Merrick Bank reviews and complaints

Merrick Bank is ranked 213 out of 1245 in Banks category

Area Served

USA

Payment Methods

VISAMasterCard

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