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My online bank Chase sent a payment of $ 2,700 to Merrick bank instead of Capital One. I owed Merrick bank $600 which was sent as well as the same time.

I noticed the mistake within 24 hours. My credit limit with Merrick bank is $1,100. I have not missed a payment since that card was opened and 85% of the time pay in full. The $600 payment left me a balance of $41.

Merrick bank will not give e my $2,700 back. I have spent 4 hours with 6 different people 3 of whom were supervisors trying to get the money back. Chase bank and I spent an hour on hold and I was told the money would be back in my account within two weeks. When I called Merrick to ask where my money was I was told they have no proof that the $2,700 cleared Chase and no record of my request for the money to be refunded, however there automated system states I have credit of $2,600.

So clearly they already have it processed and Chase bank told them Merrcik had cashed it and it had cleared. No One will give me a direct line and no one will help me get my money back. I have spent nearly five hours of working time trying to get my money back. No One will help me at all and no one will take accountability.

They told me I have to go back to Chase for proof that the money had cleared even though I have already done this. I have been told there are notes on my account and no notes were recorded. They are taking my money and my time. Chase bank was on the line with me when Merrick told me my money was going to deposited directly bank to my checking account.

This is recorded somewhere, by Chase. I need my money back- Merrick is taking money from a single mother supporting three children on my own and I work full time with sometime 90 hour weeks.

Reason of review: Problems with payment.

Monetary Loss: $2700.

Preferred solution: Full refund.

Merrick Bank Cons: Illeagal credit practices, No loyalty, Penalty for making payment before the due date, Deserve a zero for customer service.

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