Merrick Bank Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Customer service attutudes2
    • Spamming mobile number1
    • Took my money1

  • 2 days ago
  • Credit Cards
  • Sparks, Nevada
  • Credit Cards
  • 8

I have been having problems getting through to someone via-email to Merrick. I know they have the "email alerts" system, but I wanted to send them an email, which I thought I had before, letting THEM know things have changed and what I said was going to happen- isn't - I know they got that one, as they sent me a long reply back. I can't figure out how to email them. I've just spent an hour at... Read more

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  • Jul 22
  • Banks
  • 16
  • REVIEW RATING 3/5

I FILED A DISPUTE FOR PARTS THAT A COMPANY CHARGED ME FOR BUT I BOUGHT !!!!! AFTER FILING A DISPUTE WITE MERRICK , 3 MONTHS LATER THEY SAID I LOST THE DISPUTE BECAUSE MY EVIDENCE WAS LACKING AND I TOLD THEM B/S I GAVE THEM COPYS, STATEMENTS OF ALL THE PARTS I BOUGHT AND ASKED THEM WHAT KIND OF INVESTIGATORS DO YOU HAVE ,DO THEY EVEN LEAVE THEIR CUBICLE TO INVESTIGATE, THEN THE WOMEN TOLD ME WELL... Read more

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  • Jun 23
  • Credit Cards
  • Hixson, Tennessee
  • Deposit
  • 121
  • REVIEW RATING 4/5

I paid off my secured credit card and asked for my deposit to be returned to me. For 6 months I was waiting on my check. When I called for the 11th time, I was told my deposit was put towards my balance.....except I paid my balance off. They will not return my deposit. I will not recommend this credit card company to anyone. Their staff has no idea what they are doing. They gave me the run around... Read more

Was this review helpful? 1 0

  • Apr 29
  • Banks
  • Portland, Maine
  • Credit Card
  • 283
  • REVIEW RATING 5/5

I just received a notification from Merrick Bank that I am late on my last payment. They sent me an email stating "We realize that there may be many reasons why you have not made your payment. If you are having trouble making your payment, please call us today to see what we can do to work with you. We want to help you keep the great benefits and opportunities that your Merrick Bank card provides... Read more

Was this review helpful? 3 1

  • Apr 14
  • Banks
  • Glendora, California
  • Account Access
  • 369
  • REVIEW RATING 5/5

I have been a very VERY loyal customer of MERRICK for the past few years. I never missed a payment or had any late fees. I actually paid my card via auto pay monthly($35)) and paid a second payment and most months a third. USUALLY FOR 100$ And $300. To my surprise my account has been closed. I didn't receive any notifications at all. I had to call to find out why my card was declined. My last... Read more

Was this review helpful? 5 0

  • Apr 14
  • Banks
  • Youngstown, Ohio
  • Credit Card
  • 1
  • 1
  • 226
  • REVIEW RATING 4/5

I've had my credit card with them for several years and never once been late. Last month I was in the hospital and ended up being one day late. Didn't realize till I made the payment this month, I called and spoke with a very nice woman and she said no problem, we can reverse the fee. So I said thank you and went ahead and made my regular payment. So today I get an email stating that my payment... Read more

Was this review helpful? 1 0

  • Feb 23
  • Banks
  • Berkeley, California
  • Deposit Account
  • 1
  • 1
  • 496
  • REVIEW RATING 5/5

Merrick Bank is a MAJOR disappointment. I was an active card member with them for over two years and recently cancelled my account. When you sign-up for a secured card to rebuild your credit, they state that they give credit limit increases regularly once you establish a good payment record. Cool I thought. It's worth it. After being a card member for over two years and paying my bill IN FULL... Read more

Was this review helpful? 5 4

  • Jan 22
  • Credit Cards
  • Springfield, Missouri
  • Credit Card
  • 1
  • 1
  • 220
  • REVIEW RATING 4/5

I sent my payment in plenty of time, they charged me a late fee of $18.00 dollars, then raised my interest fees, now I have to pay $65.00 a month Minimum fee. They hold the payment for up to 10 days and then report it as late, illegal. I have learned not to trust them, I am on SSI and cannot afford to send in large amounts of money just to make them happy. This is ***, they shouldn't be able to... Read more

Was this review helpful? 2 0

  • Jan 04
  • Banks
  • Philadelphia, Pennsylvania
  • Bank Services
  • 1
  • 1
  • 149
  • REVIEW RATING 3/5

Why does merrick bank hold payments for one week after processing don't make no sense paid by money order still had to wait any body no why they do it the bank just tells u anything Read more

Was this review helpful? 0 0

  • Jan 01
  • Banks
  • Credit Card
  • 246
  • REVIEW RATING 4/5

I admit, divorce problems caused credit card settlements so to build up my credit again I received a Merrick card( and another bank also). I always pay each month in full. After the Home Depot breach, my number was used and Merrick caught it. That month, I filled out the affidavit but I had a problem with them charging me a late fee as I was waiting for them to remove the theft charges. Calling... Read more

Was this review helpful? 3 0

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