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1.8 Based on 42 reviews
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  • Customers like
    • Absolutely nothing at all 1
    • Ending account 1
  • Customers don't like
    • Customer service attutudes 5
    • I am dissapointed and highly suspicious 4
    • Not willing to lower high interest rate 3

This is the worst bank I've ever dealt with. I made a payment to clear up a line of credit. Because it was over $60 they were going to wait nearly 10 days to apply it towards my line of credit! They told me the only way it would be freed up sooner is if I would fax proof from my bank that the payment cleared. I go to my bank and we try, it gives an error. My bank has merrick bank contact so they call them. Merrick gives them another fax... Read more

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When i first open my account with Merrick Bank I received their invoice before the card. I want to know why they were charging me a late fee when i had not even received the card. They sent out another one which i received almost two weeks later. I have never seen a company delay getting mail to posted accounts. When they mail you something it goes around the world twice before you receive it then when you mail in your payment it takes twice... Read more

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like it a lot, thought this was a manageable credit card. but rates are just horrible, they play the late payment fees... if using regular mail to pay bill 27 day non-sense also. they quickly report to credit bureaus if there mail office is on vacation. I send all the bills at the same time but they seem to have poor postal mail service..everyone else i pay gets there mail on time. My guess is they want to keep your credit down so they can... Read more

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First off let me tell you I'm a senior and I still use snail mail. All my credit cards are paid religiously on the first of the month all are received within 4 days except for Merrick Bank. My last payment to the bank was sent on the 1st and not received according to them until the 11th of the month. Along with the 6 days extra of Interest they collect they also charge me a $35 late fee. I do not know if anybody in the company reads these but I... Read more

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My experience with you was horrible, you cut my card off and sent me a new one without any notification I was out of town inline trying to make a purchase and was denied because you guys decided to shut my card off and send me a new one with a chip! That's the worst feeling in the world to have that done and when I called customer service they couldn't do anything to help but even make me feel better said I messed up my dyl offer by being late... Read more

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I received such certificate did not want to fill it with my personal info. searched the net for the new applicant , their web site is always redirecting you to another website looks like they are on the business of selling your information to others or hackers. just like any body wants to rebuilt their credit but looks like this a hokes bank when ever its directing your search to another website even no phone numbers to call for the Pre-... Read more

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Customer service was very impolite and they do not take in consideration of the good payment history of a customer

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I sent Merrick a check for $500 to apply to my Visa 2 weeks before due date. Later, Merrick called claiming they received no payment. Fed up with them, I paid entire balance over the phone, inc. $35 late fee., & closed account. Several days later they "found" the $500 check but refused to credit my bank. Suspiciously, they electronically cashed the check thus preventing me from examining copy of the check (which would specify when they received... Read more

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I waste time and money try to get them to correct my address. What a bunch of dummies that work for this company. And i still hadnt receive my card after two months.

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Terrible customer service! I was actually called "rude" by the representative just because I had a complaint! Could not pay bill on due date because of system error on their website so paid it the next day, a late fee was added so I called to explain and the late fee was removed. BUT they still added the late fee to my min payment due for the next month, which I could not afford. So I paid the regular payment amount. So they added ANOTHER late... Read more

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