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1.9 Based on 36 reviews
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    • Customer service attutudes 5
    • Bad payment application 3
    • I am dissapointed and highly suspicious 3

I sent Merrick a check for $500 to apply to my Visa 2 weeks before due date. Later, Merrick called claiming they received no payment. Fed up with them, I paid entire balance over the phone, inc. $35 late fee., & closed account. Several days later they "found" the $500 check but refused to credit my bank. Suspiciously, they electronically cashed the check thus preventing me from examining copy of the check (which would specify when they received... Read more

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I waste time and money try to get them to correct my address. What a bunch of dummies that work for this company. And i still hadnt receive my card after two months.

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Terrible customer service! I was actually called "rude" by the representative just because I had a complaint! Could not pay bill on due date because of system error on their website so paid it the next day, a late fee was added so I called to explain and the late fee was removed. BUT they still added the late fee to my min payment due for the next month, which I could not afford. So I paid the regular payment amount. So they added ANOTHER late... Read more

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I was overcharged by HERTZ rent a car and also overcharged for an item. HERTZ would do nothing to resolve my issue so I filed a dispute with MERICK. Even though the Merchant bears the burden of proof, I was able to provide detailed receipts and documentation to back up my claim. Merrick kept asking for more and more from me when I had already given them everything. They refused to resolve the issue so I cancelled my account. I have never seen... Read more

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I received a Merrick Bank card that reads "Respond Today www.DoubleYourLine.com." I checked online for customer reviews. in my opinion the (#1 Complaint: does not value their customers) & (#2 Praise: gives 2nd chances to people with poor credit). My credit score is average & I have worked long and hard to get it on the "Average" level. Therefore, I trashed the credit card offer from Merrick Bank. Yes, I did consider opening a new credit-card... Read more

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I made payment and merriick bank. Dont posted in my accaunt i send two money order in one put in my accaunt. Were is tha other money order go......is missing. And is for 1000.

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When I went to pay my bill I noticed $384.74 was deducted from my bank account to pay Merrick without my permission. The limit on the card was $400.00 , why would I pay $384.74 and not pay the whole $400.00 I called Merrick Bank to inform them I made a stop payment because I did not make an over the phone payment. Its very rare I don't pay online. I ALWAYS 95% DO ONLINE PAYMENTS and no one has access to my accounts but me. It was totally... Read more

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They need a moble app you can pay the bill if you dont have a computer i cant pay on my cell phone it sucks

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This company has the most *** terms I ever seen, beside the regular minimum payment ( or the amount the client desire to pay) which already include 23% they charge an additional amount 2 days later almost identical to the minimum payment the client just made! How this can be remotely legal? I own other credit cards ( capital one, citi first saving etc) none of them do such. This is incredible dishonest and greedy. Even if you make payments and... Read more

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Company from Jamaica tried to rip me off ..Merrick wanted no part of my explanation they just closed my account. And their still charging me interest Lawyer told me that it is illegal.

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